Return Policy

Returns & Refunds Policy

14-Day Return Guarantee

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • With a receipt or proof of purchase

📧 To start a return, contact us at contact@sunshinecoastboutique.com.

⚠️ Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

  • Customers are entitled to a free replacement for damaged or incorrect goods.

  • To claim this, you must provide photo proof of the damage/issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (special orders or personalized items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

  • Beauty and personal hygiene products that have been opened or used

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be:

  • Unused and in the same condition

  • With tags

  • In the original packaging

  • With proof of purchase

Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund was approved.

  • If approved, you’ll be automatically refunded to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@sunshinecoastboutique.com